OFFICIAL REAL STREET FESTIVAL FESTIVAL FESTIVAL GUIDE

Real Street Festival is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at ada@realstreetfest.com. We will do our best to help you have an awesome experience.

ACCESS CENTER

Please Note: You must stop here to get your ADA wristband credential.

There will be an Access Center conveniently located inside the entrance of the venue. At the Access Center you can:

  • Get your ADA wristband credential.
  • Get your ADA questions answered.
  • Learn about other accessibility services.
Wristband Policies
  • ADA Wristbands are good for the whole weekend
  • DO NOT remove your wristband for the duration the festival
  • One companion wristband will be issued for each disabled patron, exceptions will be made for families with young children
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued

WHEELCHAIR ACCESSIBILITY

The venue is fully navigable for people with mobility disabilities. There are accessible pathways that connect the main entrance, VIP seating, vendors, accessible restrooms, and the ADA platforms. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

Guests with a disability are invited to use any elevator available to other guests, including elevators reserved for “VIP” guests or certain ticketholders.

ACCESSIBLE VIEWING AREA

There will be accessible viewing area made available to ADA patrons who may need to see the stages above the crowd. To gain access to this area, please visit the Access Center.

Accessible Viewing Area Policies:

  • Companions may be asked to stand if capacity is reached
  • These are non-smoking areas
  • Patrons are not allowed to save spots

ADA PARKING

ADA Parking will be located in Lot 4. Accessible stalls are located in each Honda Center parking lot as shown on the map below. Only guests who display a disability placard or a disability license plate will be permitted to park in Accessible parking stalls. Honda Center honors current disability plates and placards issued by all 50 States, the District of Columbia, and all Canadian Provinces. Guests should display his or her placard upon entry through parking booths and as the vehicle travels to and remains parked in an accessible stall. Accessible parking is provided on a first-come, first-served basis.

When dropping off or picking up a guest with a disability, please proceed through the parking booths and notify the parking attendant that you need to drop off or pick up a guest with a disability and proceed to one of the curb ramps immediately adjacent to the building. Pickups and drop offs require payment of the posted parking fee, however, a refund will be provided if exiting within 30 minutes. The guest with the disability must be present while the vehicle is stopped at such ramps.

SERVICE ANIMALS

Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed within the festival footprint. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All animals should have legally required vaccinations

ADDITIONAL SERVICES

  • ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
  • First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: Real Street Festival will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@realstreetfest.com for further information.
  • Assisted Listening System:
  • Courtesy assisted listening systems are available for check out at the Guest Services desk at Section 214 for inside the venue. We will also have assisted listening systems

COMMENTS, QUESTIONS & SUGGESTIONS

Real Street Festival will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible we encourage you to contact us at ada@realstreetfest.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.